Pay in 4 interest-free payments of $9.25 Learn more
Ships within 48 hours · Estimated delivery Aug 2 - Aug 7
From coffee grinders to electric knives to blow-dryers
Polish the handle with cooking oil once in a while
Marisa Kakoulas
and BDF carriers on the back
In this comprehensive and insightful book
Bad Services Drinkware From coffee grinders to electricBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design
US$ 24.95
US$ 29.95
US$ 10.95
US$ 19.95
US$ 149.95
